Surprise and delight

Favorite Disneyland Restaurant.

Inside Disneyland’s Blue Bayou Restaurant last night. It’s darker than the photo reveals.

The built-in menu light was a huge wow for me.

Surprise and delight was everywhere at Disneyland and Disney’s California Adventure yesterday. In fact, all week.

Day after day, hour after hour.

Wow!

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Satisfaction is dangerous

Disney Innovation Speaker — Go the extra inch is a mantra i live by.

Meeting expectations leads to satisfaction. Satisfaction is dangerous. Your goal must always be to exceed your customer’s expectations.

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Disney’s Four key drivers for exceeding Guest expectations

Drury Inn lobby business center. Plus time to spare.

Ample time to do stuff i would never have time to do…google “disney keynote speaker”.

Well, look at that.

Disney Keynote Speakers

Disney Institute Keynote Speakers – videos tab. You won’t find me. Period.

But on “Disney Institute Speakers” images pages, my photos totally dominate. How and why? No clue.

Another page dominated by my photos. Still a mystery.

Disney Institute Keynote Speakers – on Google’s front page, but not the first one. After the ads, i’m second. Not bad.

No matter who you are, where you work, or what you do, customers worldwide have the same expectations:

Make me feel special – go the extra inch for me to exceed my expectations in surprising and delightful ways
Give me individualized attention – treat every Customer like a VIP – a Very Individual Person
Respect me and my Family – use common courtesy (which isn’t too common), demonstrate respect, fuss over children
Be knowledgeable about your products and services – have all the answers to my questions and if you don’t know, find out or direct me where to get it

There are far too many things we can focus on.

Without understanding the top, key drivers for Customer excellence, every effort is being directed at the wrong target.

Can you fathom?

This is exactly why organizational vibrancy eludes all but the most intentionally-architected customer-centric cultures.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Really hoping to be blown away

Sanibel shelling — Doing a 180 from the setting sun.

Sanibel beach at dusk — The sunset isn’t the only show.

Really hoping to be blown away.

Spending a lot of money and placing a ton of trust in someone i’ve never directly worked with before.

How do you feel certain the person you’ve contracted is not squandering their time, effort, and attention on your project?

You don’t.

Well, you find out when the project is done.

And then, if you’re blown away, then you’ll know.

And if you aren’t blown away…

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

To make an exceptional contribution don’t go the extra mile

Trick photography? — How is it possible that the duck is swimming backwards and sideways

We are led to believe that to make an exceptional contribution we need to go the extra mile.

Do your little bit of good where you are. It’s those little bits of good put together that overwhelm the world. – Desmond Tutu

The instructor yesterday shared that this is Disney’s secret in their Park and Resort operations. They ask every Cast member to go the extra inch instead of the extra mile.

Next Blog

PS. The duck is standing on a waterfall ledge in inch-deep water.