Tag: Disney

Disney Legends and Starbucks meetups

Three former Disney Cast Members meeting near Disney
Not enough seating at Axom Coffee so we went next door (here). We know how the Magic works.

 

What do we believe as truth that couldn’t be farther from it?

For many of us who grew up in small towns, the big time city news from places like New York, Chicago, and Hollywood was fascinating. The glitz, the glamour.

Meeting in an hour with the best mentor anyone could have access to, Lee Cockerell.

In real life, it’s actually quite different than the media plays it up to be.

It’s cool to know this rare insight firsthand.

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There are real life Disney Legends among us

Marty Sklar and jeff noel, Disney Legends
Disney Legend Marty Sklar and jeff noel many years ago.

 

Can we turn a work assignment into a wonderful once-in-a-lifetime opportunity?

Maybe a decade ago was asked to be Marty’s “handler” for two days while he was at Walt Disney World to deliver a keynote speech.

It was a transformational experience because of the unanticipated quality time together.

In 30+ years at Disney, never asked for a single autograph. The photo above is no exception.

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Will be returning to Disney Institute full time in May

Disney Customer Service Speakers

 

(photo: 2004 Disney collateral piece.)

Will be returning to Disney Institute full time in May.

It was painful to leave Disney last Halloween.

But something bigger needed attention.

Now, after a six month absence, we have agreed to return to Disney Institute as CIO, Chief Inspiration Officer.

Crazy, right?

Sorry, April Fools.

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The treatment is so ridiculously simple

Disney Customer Service Speakers

 

(photo: Habits define an organization’s culture. Period.)

The treatment is so ridiculously simple.

Corporate culture can be distilled to one thing and only one thing – habits.

And habits are formed through repetition.

Change the pattern, change the habits.

What’s missing is the vision of the perfect pattern. For example:

  • Not a speck of trash on the ground. Anywhere.
  • Every customer’s expectations are exceeded at every touch point.
  • Every employee feels respected, appreciated, and valued. Everyday. All day.

Have fun today and be amazing.

It’s your habit.

Right?

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