Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Explain to me, to everyone, the supreme goal of every customer service interaction.
After easily convincing me, tell me where to find the free and unlimited supply of resources to achieve the supreme customer service goal.
And finally, tell me your inextinguishable reason to do this all day, every day.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
i don’t have the answers, i have the experience.
Astonishing find from my customer service research. Two options…
Organizations where the majority of employees know a simple, singular customer service goal outperform all other organizations.
Organizations where no one is focused on a collective, singular organizational goal always underperform.
The other research finding is that all human beings instinctively know what do do.
The pervasive organizational customer service opportunity is to know the three world-class basics.
The goal, the tools, and the reason.
Once the three are linked, Magic happens.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Sent the idea below to a client. It’s cool for clients to see that of all the Disney Customer Service keynote speakers, there’s only one in the world that lives less than one mile from Walt Disney World. There’s also only one speaker in the world that shares – with their spouse – 66 years of Frontline Cast & Frontline Leadership experience, Theme Park and Resort Hotel Operations experience, Disney University Cast Member training experience, Disney Institute speaking and consulting expertise, and Disney Global Human Resources Executive expertise (in Casting, Employee Relations, Labor Relations, and Compliance), not to mention countless special, continuous improvement initiative assignments.
Customer service supreme goal?
Get there by going the extra mile.
Pair up – one good reason.
Apple juice dad.
2nd word, fill in the circle words.
Fill in the blanks: Demo… Psycho…
While explaining compass, relate to dad.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Three calls and a pattern.
Spoke yesterday with Megan in Colorado Springs, Calvin in Louisville, and Steve (from New Jersey) in Miami Beach.
Why?
Each had questions.
The pattern?
Pay it back or pay it forward – this is why these calls happen.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Employees are customers too.
Easy to forget.
Might even be easy to never establish this organizational philosophy.
But if you do believe it, it can be insidiously easy to let it slip away.
Why?
Because the reality is employees are lucky to work for a great organization.
Conversely, great organizations are lucky to have great employees who want to work for them.
It absolutely works 100% both ways.
Neither should ever get complacent.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.