Tag: Continuous Improvement

Obsessively artistic?

Disney Customer Service speaker flip chart notes
Sound bites. My repetitive sound bites. The ones i use personally. With my inner voice. Note: This was an end-of-day class debrief. i wrote the soundbites they shared as we reviewed the day. Funky is not my word, it is an audience member’s word.

Write down three top reasons you wanted to become a leader. 

Write down three top ways you continuously improve your leadership abilities.

If you gave yourself a leadership grade, what letter do you deserve?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Not Yet, Not Ever

Recently, a Florida CEO made a (profound) statement, “We have yet to find the best way to do anything”.

Continuous improvement, six sigma, whatever you call it – the road to excellence has no finish line.

A leader’s job isn’t to maintain, it’s to make things better. So that when she leaves, people will say, wow, she sure pushed the boundaries and helped our organization become a household name, just like she envisioned.

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Leadership Thinking

Got It?
Got It?

Leadership thinking 101:

  1. Saturate – gather all data
  2. Incubate – sit on it
  3. Illuminate – BFO

BFO = Blinding Flash of the Obvious.

Then:

  • Launch
  • Learn
  • Revise

Finally:

  1. Repeat

Got it?  Good.  Now let’s all go do GREAT work today!  Bring it on!

Four Tips to Be World Class

How does a person or an organization become world class, and stay world class? Here are four tips to do just that.  First, however we need to state the obvious:

It’s a double edge sword isn’t it?  If consistency is the hallmark or quality, and continuous improvement is the key to becoming (and sustaining) world class status, how do you balance risk and reward?

Let’s use this example from yesterday.

As a professional speaker, there are several goals for every presentation:

  • Give a speech to change the world
  • Never give the same speech twice
  • Ask great questions
  • Get the audience to reveal the key points

Let’s review from a different angle, what you just read:

  • Have passion and faith that impossible is possible
  • Be authentic, not going through the motions
  • Know where you want to go and be prepared to get there
  • Lead, don’t manage

The second set of bullet points states the common sense theories that we all nod our heads in agreement when we hear them.

The first set illustrates how I internalized these common sense things to make them work for my particular role in the business world.

Now it’s your turn. Take the four common sense bullet points and make them your own.  Tomorrow, I’ll share how practicing what I preach led to an amazing result.

You don’t have to any of this.  And maybe that’s a leader’s biggest challenge, doing what’s easier rather than what’s harder.  So here’s a fifth tip – being world class means out working your competition.  Most people hate to admit this.  And then they wonder why they aren’t world class.