(photo: The Apple looks different when you turn around – and it’s not the branded experience on all their labels.)
It’s a habit either way, so why not pick the better one?
The desk attendants at the Gym have an insidiously less desirable habit than the one that’s a no-brainer.
As you walk in or walk out, the delivery of, “Have a great workout” and “Have a great day” is missing something important.
Timing.
When they delay two seconds the customer walks past and now has their back turned. The only way the customer can genuinely acknowledge the kind words is to turn around.
Solution? Yes. Make it a habit to do the same thing, just three seconds sooner, as you’re facing each other.
Every organization has a culture.
Either by design or by default.
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