Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
No one outside of Disney wants to believe it’s this simple.
Do you want happy, friendly, outgoing employees serving your customers?
Then hire happy, friendly, outgoing people.
You can tell if they are in the first 10 seconds you meet them.
PS. You can hire people who are not outgoing, and their place in your organization will be better suited for back-of-the-house (no-Guest-contact) positions. You want people in front of your customers and patients who are a natural, unforced, fit.
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If you can’t explain it simply, you don’t know it well enough.
To be intimate and comprehensive, only then can you point to the thesis.
Make sure every Guest has the best vacation of their entire life.
Every Guest.
All day.
Every day.
Oh, and about the ad (a real ad from long ago), big money can no longer hide the truth.
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The list of things i learned about leadership during a 30-year career at Disney is a mile long.
However the thesis statement is simple:
We judge ourselves on our intentions, others judge us on our behaviors.
Profoundly simple. Simply profound.
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The next book project begins today.
Had been waiting for a milestone date to begin writing the next book, featuring what i learned (and taught) from a lifetime at Disney.
Only recently did i target our son’s birthday, August 12.
However, after what was revealed yesterday, August 3, i am beginning today.
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You know that feeling when you discover (what you thought was) your best work really isn’t?
Have a handful of potential clients that are at various stages of engagement. As i re-read the jeffnoel.com landing pages, something happened yesterday.
i became disenchanted.
While it is decently written and flows logically, it’s too long.
The reality is executives need clear, concise, and compelling.
Back to the drawing board.
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