Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Team work makes the Dream work.
All three of us worked hard together to create stability, comfort, growth, and helpfulness.
Son, our job as parents will never be finished. You will run your own life the way you see fit. We are here for support, advice, counsel, and fun.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Stumble is as stumble does.
Preparing a business proposal for a local client, an aha moment appeared.
What if two of the five time-tested Disney business blueprints were saved for the future?
Never thought of it this way until yesterday, May 10, 2019.
Son, the beauty of a relentless pursuit of excellence is that ideas never stop appearing. Some ideas are contagious and need little (or no) time to appear. Other ideas take decades.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Best Buy last night for one wifi lightbulb. Easy peasy. Get up to the front of the checkout que easily because it was empty. Four cashiers at the registers.
i waited to be called by one of them.
Crickets.
It was fascinating.
When i was finally called, the cashier kept talking with the cashier next to him, as if i wasn’t there.
Seriously, this fascinated me so much that i remarked about how four cashiers with no customers in front of them and i had to wait.
Gave a free customer service riff in hopes it will help them up their customer service game.
Not unhappy nor disappointed, but definitely pointed.
Son, wake ups calls, of any duration or magnitude are gifts. In the choice to be grateful or angry, choose grateful.
PS. i wrote you a book and published it in 2013…it’s the antithesis of a Mid Life Crisis wake-up call.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Collaborated with our Son and a trusted colleague to run a few thoughts by them before i sent an email or made a phone call to the event owner in yesterday stories over the past week.
The colleague referred to a book (photo above) Lee Cockerell highly recommends.
While i will likely never read it, there was solace provided by my colleague in his recommendation.
Basically, do not compromise on your video and audio recording are strictly prohibited.
Son, this is why working at Disney takes special people to constantly give much more than any industry standard for resolving Customer, Employee, or Vendor tensions. Not all people are able to do this generously, for a lifetime. Some are challenged to do it for a single day.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
This email followed 12 minutes later…
We spoke Friday. Video recording IS a deal-breaker.
To be gracious and not walk out, i suggested (simply to behave admirably to the point of doing something i would never volunteer to do, unless it was with Jody Maberry) an audio only podcast…an intimate, attendee-only viewing experience.
The event owner was unwilling to do an audio-only podcast “live” for his event attendees. This was my idea as a way for him to not have me cancel. It’s worth noting that i would have never volunteered to do an event podcast with anyone but my Podcast Host Jody Maberry. So the fact that i offered was a huge “give” on my part – doing something i would never have agreed to do. It was lost on him.
He got angry and said he wasn’t going to do it but that he’d think about it over the weekend, but he was clear there was little chance he’d change his mind.
Then…
Monday’s morning emails, oh my.
Remember now, i was willing (as an unnecessary compromise on my part) to do an audio podcast “live” in front of the audience, but no video recording. His response after the weekend….
Imagine after these emails and several phone conversations that he’s still insisting on video recording.
After another great Monday morning two-hour workout, i composed this one below and had a business colleague review for coherency. Then sent it to the event owner.
Believe it or not, the event planner and i spoke again Monday night after theses emails, as i really hoped he’d say, “We won’t do any recording of any kind for you.”
He didn’t say that.
Not even a hint of it.
And on that call the manipulation (for the third time) had me reverse my stance (unbelievable in hindsight) – i was literally desperate to help him out.
Sparing the details (because there are too many, and i’m growing weary in recounting this story) of this phone call’s battle to get him to let go of recording and be grateful he’d get to have my only-second-ever free keynote speech. Bottom line: In true Disney fashion, i unwillingly (he’s really good) fell to manipulation and promises of stuff that he assured me would be innocent but that i would never agree to, ever.
i hung up feeling that nothing had been accomplished for my no-recording lifetime mantra. But did feel like the event owner was satisfied. Foolishly, this seemed like progress.
Another night of decent rest and morning think time and i came to a realization, a blinding flash of the obvious if you will. The story concludes at the Next Blog…
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.