(photo: The linchpin manifesto from Seth Godin)
Are you indispensable?
Maybe not to your boss at work.
But what about to the CEO of You, Inc?
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Are good leaders a waste of our money?
(photo: Most leaders think it’s a good idea to have an open door policy. Food for thought – don’t spend too much time in your office.)
Being a great leader is elusive.
Being a good one, not so much.
Good leaders suck.
Ouch.
But it’s true.
Good leaders don’t inspire their people to be amazing all day, everyday.
The challenge with being a great leader is carving out time.
It takes time to get to the truth.
And it takes the truth to be a great leader.
Not taking the time and not knowing the truth are the same thing.
Truth facilitates inspiration.
A leader’s real job is inspiration.
You can’t inspire if you’re not involved with the front line. Involved enough to find out what brings your employees joy.
Joy is the key.
But we don’t focus on joy.
It’s not on our leadership radar.
Employees aren’t keyed into joy either.
They’re focused on pleasure:
- When’s my next break?
- Will this customer be a jerk?
- Hope I get that desk job.
Versus joy:
- How do I make this customer’s day?
- I can’t believe they pay me to do this.
- I have the most amazing leaders.
It’s the difference between compliance versus commitment.
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The main illusion stopping people from chasing their dreams
(photo: Walt Disney seemed to have a midas touch. Truth is, his creativity was honed from a simple business reality – survival of the fittest.)
The main illusion stopping people from chasing their dreams like they mean it?
Waiting until they are ready.
Being ready is an illusion.
It never happens.
You can prepare, but you can never be truly ready.
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Note: One small example of how Disneyland was a successful failure. Even though he prepared, he realized only after the fact that he hadn’t purchased enough land. He severely underestimated the size of his dreams.
Resolve equals fail, commit equals succeed
(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)
The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.
Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.
Making an official declaration of change out of desperation or exasperation never works.
Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.
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No chance of moving on to thriving
(photo: No sense trying to reinvent the wheel. Set the bar as high as Disney sets it – to be the most admired company in the world)
To become the most admired keynote speaker and business management consultant in the world.
The kind of partner that will never tell you what you want to hear, only what you need to hear.
Hire the very best you can afford. Your future hangs in the balance. Leadership is the silver bullet.
Cut to the chase quickly and powerfully.
The sooner the better. Time is money. Time is often a matter of survival.
No chance of moving on to thriving if all our time (and money) is spent trying to stay alive.
PS. Marketing exploits accomplishments, benefits, features. Marketing and humility are not mutually exclusive, right?
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