Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
What makes you qualified?
For starters, i do all the stuff i preach about.
Self-confidence and arrogance often look like twins.
And so it goes.
Another in a long list of challenges that are ripe with excuses for backing down.
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The slowest in promising, are the most faithful in delivering.
Do not fear going slow, fear standing still.
Note: Tack on 500 additional posts that have gone live since this post was written 100 days ago…12,140 posts posted…plus another 500 written and scheduled to post for the next 100 days…12,640 posts written. Humbled by the magnitude of “one foot in front of the other.
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No one outside of Disney wants to believe it’s this simple.
Do you want happy, friendly, outgoing employees serving your customers?
Then hire happy, friendly, outgoing people.
You can tell if they are in the first 10 seconds you meet them.
PS. You can hire people who are not outgoing, and their place in your organization will be better suited for back-of-the-house (no-Guest-contact) positions. You want people in front of your customers and patients who are a natural, unforced, fit.
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You can reach a point in life that even the smallest miscommunication bothers you.
Purchased a new MacBook four days ago, and yesterday i took it back, unopened.
Bought it utilizing the back-to-school tax free incentive.
Went to purchase our third 11-inch MacBook Air, this one for Chapin as he enters High School.
Bought a 12-inch MacBook (not an “Air”) that is smaller, lighter, and has a bigger screen.
Since it’s a new Apple product, the temptation to own it tugged on my heart.
So i took it back explaining that it won’t be going to our Son and i’d like to pay the tax that we saved under the back-to-school premise.
Apple said either way it was legit and not to worry about it.
There is something about a 100% clear conscience that is priceless.
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Truth be told, most (ego-centric) leaders aren’t fond of me.
This used to bother me.
A lot.
So much so that i tried to change.
And in a way, i did, without selling out.
The creative solution (to keep personal integrity intact) is simply to only ask them questions if they ask for input.
Nothing asked, nothing offered.
Safe.
Meanwhile, writing became the outlet for asking uninvited questions.
Questions every leader should have a ready, instantaneous answer to, but, remarkably, don’t.
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