No written agreement, just a verbal promise to help someone learn about personal responsibility in a balanced way. Toughest workout of the Summer Season.
The day began early at the High School track and it was by far the toughest workout this summer. Not many teens, nor adults, begin their day with strenuous physical activity. Not many business owners pay contractors in advance.
We’ve struck a verbal agreement for the next 120 days. A pre-paid monthly salary and then transition to a traditional post-work pay structure.
Paying in advance happens, but it’s rare.
Scarcity usually makes something more valuable.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
A delightful surprise yesterday. A bin full of free Disney buttons.
Freebies for Guests.
Congratulations Shanghai Disney Resort on your Grand Opening yesterday, June 16, 2016.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
We changed our questions at Disney, changing everything.
The first 15 years working at Disney, we asked questions similar to the ones Press Ganey is asking above.
Somewhere in the middle 1990’s we transformed our thinking as an organization.
We uncovered the four key drivers to Guest Satisfaction and made sure every Cast Member group (Front Desk, Waitress, Life Guard, Merchandise Host, Landscaper, etc) was rated on those four key drivers above everything else.
Four simple questions.
Every Cast Member group was held accountable for excellence in all four Key Drivers.
What if we “aced” lessor Guest Satisfaction Drivers, but failed at mission critical drivers?
Our repeat visitation – our number one business metric – would drop.
Simple as that.
Even a 1% drop would translate to millions (and millions) in lost revenue.
And even a 1% increase would have the opposite (and positive) affect.
PS. Go 5% in either direction. Go 10%.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
Life is tough. Everyone is feeling the weight of the world on their shoulders. It’s the common thread for all humans.
Sent this last night, responding to request for advice…
“Thanks for your note and i do know your Grandfather and recall Cheryl going to lunch with you and your brother.
Judson, the greatest resource you have for the goals you describe is right under your nose. It’s your Disney leadership team. The one you had on your College Program and the one you have currently.
So here’s my best advice: Create great relationships with your leaders, their bosses (if possible, and it’s always possible), your peers, your Guests, vendors, everyone. Disney is famous for friendly, helpful, optimistic people. If that’s hard to do at the level you are at, it will be impossible to advance.
Every ring on the “leadership ladder” carries with it additional responsibilities that can bury people who aren’t equipped. So if this feels like hard work now, leadership might not be the right direction.
I’m assuming you were a standout at Cosmic Rays. Leverage those connections.
I retired almost two years ago and Cheryl’s position is in an exceptionally busy time right now.
Happy to answer any and all questions you have at any time.
Think of a mentor like a personal trainer. i can give advice from the expertise that comes from experience, yet i cannot do the exercises (the relationship building) for the trainee.
What books have you read about Disney? Send that list and i’ll recommend what’s missing and validate the great ones.
And if we aren’t connected on LinkedIn, please send an invitation.
Finally, expect an answer to any question within 24 hrs, usually same day, and often within hours. Future replies are not likely to be this long. 🙂
Be amazed and be amazing Judson. Our world needs more of that.
(PS, i didn’t proof this, sorry for grammar/typos)”
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
Apple makes tools for people who want to change the world.
Tim Cook opened with a moment of silence at yesterday’s (June 13, 2016) World Wide Developer’s Conference.
Business as unusual.
What is possible at work?
Coming up in three weeks will be the one year anniversary of zeroing out my email inbox, sent, and trash folders.
No easy task.
However, beginning the day with empty (except what came in while sleeping) folders changes things.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
