jeff noel – Page 84 – Disney Brand Loyalty Keynote Speaker

Disney Customer Service 101

disney customer service speaker — Questions are a labor of love. Questions sustain an insatiable desire to learn.

child in wildflowers — The vision. Photo: $3.00 poster from Walmart. Displayed in our home for years before we became long-shot parents.

i don’t have the answers, i have the experience.

Astonishing find from my customer service research. Two options…

Organizations where the majority of employees know a simple, singular customer service goal outperform all other organizations.

Organizations where no one is focused on a collective, singular organizational goal always underperform.

The other research finding is that all human beings instinctively know what do do.

The pervasive organizational customer service opportunity is to know the three world-class basics.

The goal, the tools, and the reason.

Once the three are linked, Magic happens.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What’s in your keynote speech?

apple photos app screen shot — A cool discovery. Gonna be interesting.

In the past two years, Magic has gotten more exciting.

Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.

Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.

Been a Disney Customer Service Keynote Speaker since 1999.

That’s a quarter century.

Humbling.

Worth noting i never wanted to become a speaker.

Ever.

Now, 25 years later, i want to be a customer service transformer.

The simpler i hone my message, the more powerful the message becomes.

Three customer service blueprints.

And the whole world knows them.

The whole world uses them.

Professionally of course.

And also personally.

World peace may get closer to reality with this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What if i need it?

small Christmas tree in an aquarium ceramic — Some stuff is pure fun. Which then poses a question. What do we do with the tree after Christmas? Leave it? Trash it? Donate it? Store it? Where? Knick-knacks, like email folders, slowly pile up over the years.

Profoundly pervasive.

Generationally passed down, as a societal norm.

For decades, many families didn’t (many still don’t) have the financial or emotional freedom to let go of ‘important’ things…

What if we need it someday?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Microphone and reality

apple mail glitch message — Four days of dedicated effort to transform my email folders. Ran into a couple glitches.

apple email folder screenshot — The goal was this. One page for everything. No scrolling. By the way, the first six folders are Apple auto-installed. Drafts folder contains inspirational emails for some clients.

Having a microphone and having an audience are too astonishingly different things.

Here’s what i mean…

You post on LinkedIn. It could be remarkable. But if no one’s paying attention, it doesn’t matter.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Lead yourself

Apple Watch — Figured i’d walk the long way to the car repair place to pick up our repaired car. It wasn’t ready. No worries. We didn’t need it. We can wait another day.

The photo above is accurately themed for Lane8.org (body).

Using it here (work) to reinforce leadership. Leadership isn’t just about your work.

Leadership is also about your health (body).

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This website is about our WORK. To ponder today’s post about our HOME, click here.