Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
The companies that have the longest term employee and customer loyalty – like Disney and Apple – earn that admirable reputation because of their focus and discipline on the smallest details.
It’s baked into their hardware (like trash cans) and manifested in their software – their insanely helpful employees.
It’s rare, hence valuable.
The recipe is simple.
Be nice to everyone, all the time.
And the unspoken part is this – whether they feel like it or not.
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Be amazed and be amazing.
Inspire and be inspired.
Love and be loved.
If not today, when?
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One bank offered a credit limit of $1000.
Another bank $7,500.
Which would you pick if you were just starting out?
Application was in 2008 when the recession was near it’s worst. Even so, the financials were ridiculously strong.
Both banks had the same financial information.
Both banks had a minimum of 15 years of our loyal business.
So here we are mid-2014…
Which would you abandon if you could only pick one moving forward?
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Proud to be a part of this team – this tradition – since Jan 25, 1982?
Yes.
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(photo: Google Images. Notice the three words in gold?))
The untold difference between a great leader and a good leader…
Teaching versus telling.
There are a million ways to teach or tell.
Great leaders teach.
And because they teach, their workload should be more about inspiration than perspiration.
It’s the difference between leading and managing.
The difference is commitment versus compliance.
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