Tag: vibrancy

If Disney Ran Your Life

Disney keynote speaker name tag
Born and raised in a small Pennsylvania town.

Repetition is the mother of all learning.

Simplicity is operational genius.

Never get bored with the basics.

If Disney Ran Your Life, then everything matters and nothing is optional.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Five just, reprise

four grizzly bears on an iceberg
Doing the five “justs” below is what led me to this place.

Five ‘justs’ (reprise):

  1. Just lead (Leaders)
  2. Just engage (Employees)
  3. Just serve (Customers)
  4. Just love (Loyalty)
  5. Just improve (Creativity)

Note: The (words in parentheses) are the five Disney Institute classes i taught. Years ago i renamed them as the word just before (the word in parentheses): lead, engage, serve, love, improve.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Work progress

two men sitting next to Walt Disney statue
Two Walt fans. Early New Year’s Day walk.
amazon package receipt
Page-a-Day calendars. Sent 20, for good measure. It’s a new year. Let’s go!
29-second video: What’s not to love? What’s not to share? Wait, there’s more…
17-second video: The final part of the video story. At the end you hear Alonzo say my name. Then he suggested a photo of me in the lobby. To which i suggested a photo of the three of us in the lobby.

Been making progress all year with my keynote speaking. Motivated by a clear, concise, and compelling desire to shed myself of administrative drag.

Long story.

Sparing the details. They only matter to me anyway.

But i gotta say, work shedding is awesome.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What pain at work

recycling website
When i typed my (personally owned) URL that had to do with our homeowners association, this is where visitors get redirected because…
post it note handwritten note
DNS means Domain Name Server.
GoDaddy admin screen
Yesterday’s experience was the nudge i needed to delete my GoDaddy Legacy (2008) account and the four domain names and their associated URL’s.

There’s pain in negative work experiences, disappointments, and unproductive work sacrifices.

Pain teaches us.

The more pain we experience, the more education we get.

We can learn which pain is an investment and which pain is bankruptcy.

Investment pain is pain we welcome because we know believe it leads somewhere good. Perfect example is the 2008 decision to start my own business so that in 2014 (after 30 years at Disney) i could retire from Disney and go out on my own. Doing the same thing i did at Disney Institute, but being in charge of everything, especially my travel schedule.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What’s in your keynote speech?

apple photos app screen shot
A cool discovery. Gonna be interesting.

In the past two years, Magic has gotten more exciting.

Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.

Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.

Been a Disney Customer Service Keynote Speaker since 1999.

That’s a quarter century.

Humbling.

Worth noting i never wanted to become a speaker.

Ever.

Now, 25 years later, i want to be a customer service transformer.

The simpler i hone my message, the more powerful the message becomes.

Three customer service blueprints.

And the whole world knows them.

The whole world uses them.

Professionally of course.

And also personally.

World peace may get closer to reality with this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.