Tag: vibrancy

Exterior style, landscaping, interior style

Thick clouds hugging a mountain
Mt Oberlin, my favorite summit because of its ease to access and ease to summit. Photo: Taken from Granite Park Chalet, miles away. Was struck by the constant cloud movement. The clouds moved from right to left but never disappeared. Guessing a Westerly moving cloud system was colliding with an Easterly moving air stream.

Focus and discipline are legendary leadership superpowers.

dad

Reputation:

  1. Process Mapping: Need a small (2-4) “Emotional Connection” team with an accountability leader. Brainstorm customer touch points, pick one, compare two lists—meets & exceeds expectations, try something. Launch, learn, revise. Repeat.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Out of office alert at work

mountains and lake
Jody Maberry texted this photo to me last night and asked, “Do you know where this is?” “Yes, Mt. Wilbur looking down on Iceberg Lake. Ahern Pass is on the other side of the far wall.” What i didn’t share is my suspicion it’s from Google Earth, not a climber’s camera. Why? Wilbur is notoriously dangerous to climb.

Racing through your days takes your focus off life’s small details.

dad

Out of office alert at work…

What’s a simple, scalable way to add simplicity and scalability to every Galen Customer detail?

Use three well-known tools:

  1. Questions
  2. Paradox
  3. Common sense

A few examples:

Can you imagine how Galen looks in our Customer’s eyes when everyone at Galen has a professional, intentional, Galen-difference in something so seemingly insignificant?

What does the customer think and feel when all their questions are answered in a Galenized presentation?

What message is sent to all stakeholders in Galen’s ecosystem about attention to the smallest of details, to trust, to excellence?

Bonus pic…screenshot of the text referenced at the top of this post.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

i love this place

Disney Keynote Speaker Jeff Noel
Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

i love this place. i love this moment.

dad

Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

The work value of one day

Disney leadership conference
Arianna Huffington is today’s keynote speaker at Disney’s Cast Leadership conference. Photo: LinkedIn screenshot.

Organizational humility is a powerful thought.

How does organizational humility transfer to tangible leadership behaviors? Amongst dozens, hundreds, or thousand of organizational leaders?

How?

Simple.

Do the basics brilliantly.

  1. Vision
  2. Involvement
  3. Accountability
  4. Commitment

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This website is about our WORK. To ponder today’s post about our HOME, click here.

College Weekend, Work – Sunday

Photo view of airplane seat
Utterly unremarkable. And simultaneously significant. Heading to St James Cathedral, downtown Orlando. Ubering there as soon as i land. A suit and tie awaits.

Your supreme leadership challenge is to lead yourself.

What singular metric steers you?

Me?

Easy.

Personal vibrancy.

Tiering up to personal vibrancy is the interconnectedness of…

Mental vibrancy.

Physical vibrancy.

Spiritual vibrancy.

Career vibrancy.

Home vibrancy.

All five are non-negotiable.

Hard stop.

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This website is about our WORK. To ponder today’s post about our HOME, click here.