Theory is useless without one critical success factor

Disney Customer Service Speaker
This came to me out of nowhere yesterday, after a phone call with a book publisher.

 

Common sense.

Questions.

Paradox.

The three tools of my trade.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Aim to be the best in your category or to become the category?

Walt Disney World's Team Disney Building
Walt Disney World’s Team Disney Building.

 

Aim to be the best in your category or to become the category?

The safe bet would be to aim for category dominance.

The risky bet would be to create the category.

A category of one…

Amazon, Google, Apple, Disney.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

If we let it, our job is a great place to hide

iPhone 7 Plus packaging
Photo Sept 19, 2016 – iPhone 7 Plus just arrived. Post written July 21, 2016.

 

If we let it, our job is a great place to hide.

Meetings, lists, projects.

Managerial stuff.

Makes us too busy for our art.

The work that matters. The work we leave undone.

(pause and think about that, then read on)

Hire someone great at managing things needing managed.

Become reacquainted with your highest form of contribution.

That’s your art.

Transform yourself into the artist you were born to be.

Better late than never.

The hurdle is this: completing the first step, which is recognizing in yourself what you were made to be.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Disney deconstructed

Disney success formula jeff noel
Disney deconstructed from 30 years of .thinking .differently

 

If you could deconstruct and demystify Disney’s world class customer service formula, what would it look, sound, taste, smell, and feel like?

There are probably less than 100 Cast Members in the world who know how to tell you.

A handful of them can tell it exceptionally well.

And in that handful, what if one stands out for thinking deeper, caring more, reaching higher, and working harder?

Call or text (407-538-4341) to set up a call and i’ll give you a glimpse of what’s possible if we worked together to transform your organizational culture.

The tip of the iceberg is this:

Disney’s success comes from being intentional where others are unintentional.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Dennis Snow is a go-to Disney Keynote Speaker

DisneyWorld 20,000 Leagues Under the Sea
Dennis was Captain Nemo in his first Disney role in 1978.

 

Popular Disney Keynote Speakers
Dennis did a wonderful speech sharing three Disney Customer Service insights.

 

Dennis said he delivered 95 speeches last year. Assuming a minimum of two weeks vacation, that’s two speeches every week.

A significant amount of travel is required to accomplish this level of success.

i do not want to achieve the type of success that requires that much travel.

Sure, the money adds up, but at what cost?

Obviously for the right person, to have a job you love that allows for paid travel, that could be a dream come true.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.