Brilliant ad. Years ago, maybe 2010, while returning to Walt Disney World from Disneyland. Southwest Airlines was legendary. Then Herb dies and what happens next? If you’re not careful, all the positive stereotypes Herb built begin to look like all the negative industry stereotypes he ran from and profited from.
What are stereotypes? Why do they exist? How are they helpful? How are they harmful?
The photo and text commentary above is the main message here today.
Stereotypes are true and untrue beliefs about something or someone.
Stereotypes exist because they help society filter repetitive patterns efficiently.
Stereotypes positively offer effortless reflexive responses and choices in daily life.
Stereotypes negatively offer untrue, harmful, indecent, and unwanted judgement on things and people.
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.
Hey, suggestion…read the post first and then watch this 20-minute video. Of course, 20 minutes is a luxury and probably impossible for you at this moment).
Ps. It may be one of the most important videos you watch this year. It certainly is for me. And if you are wondering why, click here.
Great Disney leaders are active and visible.
Why?
Because the only time a leader comes around is when .
Fill in the blank.
When there’s something wrong.
You get the picture.
When people see you frequently (and consistently) they start to let their guard down – because conversations go past work and naturally lead to personal – we don’t care how much a person knows until we know how much a person cares.
Not until your team is comfortable with you being around, will they start telling you the truth about what’s going on.
Until then, you’re being handled.
Good luck changing your habits.
It’s only impossible until you figure out what to let go of.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Her storytelling was masterful and her pace perfect. A common purpose, a customer compass, prioritized quality standards, and even simply defining what wow means were all missing for me. Sure 40 minutes isn’t a lot of time.
The speaker had 40 minutes to share her message.
Three points in the photo above.
The best analogy to summarize the experience is to imagine the comprehensive topic of customer loyalty being compared to a comprehensive lifetime commitment to personal wellness.
Imagine a running expert sharing three elements:
Picking the right running shoes
Setting goals
Charting progress
We may pick decent running shoes, set a lofty goal, and log our efforts – and we could nail these things – but what about rest, nutrition, flexibility, core, aerobic and anaerobic balance, not to mention motivation?
The challenge is there’s rarely enough time (and rarely enough expertise) to draw a complete, foundational map.
So speakers share ingredients.
But without the entire recipe, or the complete set of blueprints, we’ll never know what we are baking or building.
So for tomorrow morning’s Disney Creativity and Innovation 30-minute keynote, i’ve carved out contextual time to at the beginning to remind the audience the map being shown is not complete.
__________
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This is exactly what busting an industry stereotype looks like…
Sure, Delta Airlines has been breaking the mold for years with their humorous safety videos. Qantas is doing the same thing, but without the humor. Instead, they connect from a different angle, using a deep emotional connection. They are banking on a different human motivation to ensure their passengers watch.
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
