standards – Page 2 – Disney Brand Loyalty Keynote Speaker

None of this was part of the plan

Disney Hilton parking lot — The Hilton on Hotel Plaza Boulevard was literally empty last night. And the reason i took the photo was to remember where we parked, not to highlight the business downturn.

Hilton’s Benihana table for eight, just like at Epcot., a few miles down the road.

Orlando Magical dining — Orlando Magical Dining is from August 25 through October 1, 2017, at various local restaurants, but none of Disney’s official restaurants partake in the program.

None of what happened was part of the plan. We simply had a reservation for 6pm to have a nice Japanese meal.

We arrived early, were seated right away, and by 6:45pm we hadn’t met our chef.

By the way, none of the chefs were Japanese.

It made me think how that would fly at Epcot.

(It would crash and burn.)

Anyway, Chapin and i (Cheryl was in Pennsylvania) agreed that if our entrees didn’t begin by 7pm, we’d leave.

He had homework.

And an hour is a long time to wait in your seat.

Six minutes to spare, at 6:54pm, our chef began, and we enjoyed his style and our meal.

We did agree to skip dessert to save time and i had the check taken care of before we finished our entree.

Looking forward to returning to Teppan Edo.

It’s our Family favorite “Disney” restaurant.

Last night’s experience was good.

It was not very good, and it certainly wasn’t great.

Good and very good aren’t good enough.

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How often should we be excellent? Is it a percentage?

Disney Institute Business facilitators — Photo: circa 2013 in Lake Tahoe. Spent two days immersed as a student with a dozen of my DI colleagues.

How often should we be excellent? Is it a percentage?

What about that percentage of our customers that get less than our excellent work?

Is that fair to them?

And do they notice the absence right away, or is it easy to fool them?

How do we justify giving some less than our best?

Is it because it’s so hard to set high standards and maintain them 100% of the time?

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

This is exactly what busting an industry stereotype looks like

This is exactly what busting an industry stereotype looks like…

Sure, Delta Airlines has been breaking the mold for years with their humorous safety videos. Qantas is doing the same thing, but without the humor. Instead, they connect from a different angle, using a deep emotional connection. They are banking on a different human motivation to ensure their passengers watch.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

When you have high, Disney-like standards

Minor Rear end crash photo — He waited in the car because last night Orlando went down to 33 degrees.

Rear end fender bender — Off ramp to new Disney Springs parking garage.

When you have high, Disney-like standards, it’s easy to be let down.

Is three weeks an acceptable standard to wait to hear back from a Speakers Bureau?

The ball is in his court. Garnering a 25% commission, it’s fair to expect to have a much higher standard for effective communication.

Poor performers are generally given an opportunity to change, and if they don’t, help them find their happiness elsewhere.

i hate to let someone go.

What we accept by default become or standard.

Yeah, leadership can be unpleasant at times.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

The less we have to worry about, the more we can worry about

Depositing business check at bank. — UPS delivered as promised by 10:30am yesterday.

i dislike talking about money. i dislike worrying about it too.

The check arrived from Canada, as promised, in advance of the keynote speech.

Without worrying about getting paid in a timely manner, i can “worry” (concentrate) on being the highlight of the customer service conference.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.