Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
From the Delta Flight attendant’s perspective, Stephanie made a “seemingly insignificant” comment to me as we were boarding and taking our seats.
That one sincere comment enhanced the entire day.
Later, Sue brought a “pilot’s Wings” pin for Jack the Teddy Bear, which he wore while we watched McFarland.
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Bait and switch?
Another pair of New Balance 1080SB5’s arrived yesterday – a Sunday. Opened the correctly labeled box to confirm accuracy. Inside, however, was a pair of women’s running shoes.
Started to smell hassle factor. What to do?
Clicked the delivery notice email link and in about two minutes, had everything needed to:
No return sticker was required. Plus, the existing packaging had a subtle yet convenient pre-made sealer for returns. An email containing a one-sheeter with tracking number to go inside the package.
Totally impressed.
It was a nice wow.
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We should always remember to take solace in making mistakes, even big ones.
Disney characters were not part of the original vision for Epcot Center in 1982, when Walt Disney World’s second theme park opened to the public. The only place you could find Mickey Mouse was on the drain covers, in the photo above.
How did Disney miss the obvious?
How do we?
Forgive yourself, fix it, move forward.
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When this post goes live in 100 days, jungle jeff will be 10 days away from 30 ‘official’ years at Walt Disney World.
Original hire date of January 25, 1982, beginning as ‘jungle jeff’ in Adventureland.
Left when Summer ended and returned for good September 27, 1984.
So excited to reach this incredible milestone.
Would you get excited for a trophy?
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Unsolicited. Sincere. Humbling. Bullseye.
“This is our 40th trip to Walt Disney World and today was the best day ever. Thank you so much.”
What can you say in response?
You’re welcome?
Yes.
Insight: The goal is always, without exception, to deliver a remarkable level of service.
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