Bait and switch?

New balance Running shoes
The product numbers don’t match,


Bait and switch?

Another pair of New Balance 1080SB5’s arrived yesterday – a Sunday. Opened the correctly labeled box to confirm accuracy. Inside, however, was a pair of women’s running shoes.

Started to smell hassle factor. What to do?

Clicked the delivery notice email link and in about two minutes, had everything needed to:

  1. Have the replacement shoes arrive in just two days.
  2. Have the return package re-sealed and sitting on the porch for UPS pickup today.

No return sticker was required. Plus, the existing packaging had a subtle yet convenient pre-made sealer for returns. An email containing a one-sheeter with tracking number to go inside the package.

Totally impressed.

It was a nice wow.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.