Brand Loyalty thesis

outlook calendar
Lots of travel. Only i knew Disney retirement, after 30 years of service, was later this same year.

Emotion trumps everything.

dad

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Leadership U

Disney Keynote Speaker Jeff noel kissing the ground
Loyal fans kiss the ground their favorite products and services walk on.

Leadership U is something just made up now, after 15 hours of all-day writing.

Most of the Bands and Artists on the post-it note list are iconic because of leadership.

Carving out a space in someone’s mind and heart – and wallet – is a herculean task given the relentless competition.

These Bands and Artists demonstrate leadership in:

  • Branding
  • Quality
  • Quantity
  • Consistency
  • Creativity
  • Loyalty

Loyalty is an emotional attachment that defies logic.

Great leaders create great loyalty.

At Disney and at The Rock & Roll Hall of Fame.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A simple apology

Disney Genie service
There will be massive apologies needed for Guests who are not dialed in to the business enhancement.

Twice in 10 minutes there was a profound thought in the power of a simple apology to defuse a tense situation.

Without the apology, inaccurate assumptions proliferate.

With an apology, tension should melt away.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What chew talkin’ about Willis?

Steve Jobs on stage announcing iPhone
Anyone could have thought this up. Many probably did. Steve got it done.

When people .think .differently, they are inspired to look at polar opposites.

From going the extra mile to doing next to nothing.

From balance is a myth to balance is not a myth.

From midlife crisis to midlife celebration.

From waiting for the question to asking the question.

From defaulting to surviving, to over-focusing on thriving.

From thinking outside the box to thinking inside the box.

From a culture by default to a culture by design.

From telling you the answer to getting you to tell me the answer.

From relying on the very best answers to relying on the very best questions.

From having a business own you to you owning a business.

From being a warning to being an example.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

How daily habits erode

inspirational quote about not quitting
Greeting card. Profoundly simple, simply profound message. Simplicity is the only way to thrive. Don’t believe me? Eventually you will. But you may be trapped in a lifetime of bad habits and unwilling (or unable) to change.

Daily habits are destroyed the same way they are developed.

One day at a time.

As we pass from one stage of life to another – say from being single to being married – responsibilities and expectations increase.

This added volume forces us to change.

Generally, we do not like change. Change taps into distant primal thoughts and we worry about our status quo.

Unless we are enticed by the pleasurable gain of money, status, sex, honor, drugs.

Learn to manage the paperwork of life – the proverbial, never-ending in-box of life.

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This website is about our WORK. To ponder today’s post about our HOME, click here.