A simple apology

Disney Genie service
There will be massive apologies needed for Guests who are not dialed in to the business enhancement.

Twice in 10 minutes there was a profound thought in the power of a simple apology to defuse a tense situation.

Without the apology, inaccurate assumptions proliferate.

With an apology, tension should melt away.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.