leadership – Page 34 – Disney Brand Loyalty Keynote Speaker

Boss to subordinate to quiet mediocrity

(photo: We can approach our day trying to maintain things or trying to become remarkable – which is what our customers want)

Boss: Do everything you’re supposed to do plus one or two projects that add great value to our department.

Subordinate: Hmm… Ok. Sounds good. (Then quietly thinks to herself, “So you’re saying do a ‘good’ job at my day job, and do one or two great things on the side?”)

What this tells the employee is that pursuing excellence, you know, being freaking remarkable at your day job, is not the main focus.

What if the ‘side-project’ was to become the main project?

All day.

Everyday.

Excellent.

A category of one.

Too high?

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Sand Lake Imaging

(photo: An empty soap dispenser sends the wrong message, on so many levels.)

Her (the medical receptionist): Do you have an appointment?

Him: (Rather than say, did you not read the sign-in sheet after you took it from the counter top where it was filled it out in front of you?) He said, yes.

Either she thought he was lying (which is creepy) or she was on auto-pilot.

How does that make a patient feel?

One of the most important jobs a leader has is to ensure moments like these never happen.

Everyone knows their job.

Few have a compelling hopeful reason to do more than they are paid to do.

You know, the little common courtesies that aren’t so common anymore.

All day. Everyday.

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The toughest job before us is this

(photo: Boy and puppy cuddling… one of a Nursing home resident’s few possessions)

The toughest job before us is this.

Being the CEO of You, Inc.

Leading ourselves is our number one responsibility.

And it comes with every emotion under the sun.

There is an illusion that the people who seem to have figured this out are lucky.

False.

Everyone is going through a hell no one else knows about.

Every. One.

Handle it.

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It’s the only thing that perpetuates excellence

(photo: teaching a Florida boy how to skip a stone… and how to live like you mean it)

Greetings from Salt Lake City. As we taxi to the terminal there is a flood of deep gratitude for great leadership.

The very best leaders teach and they expect those they teach to teach.

Ripple effect.

Seems so small in the big picture.

In the big picture, it’s the only thing that perpetuates excellence.

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The leader’s job is simple

(photo: Made it to Hidden Lake Trail overlook… used t-shirts as scarves)

The subordinate’s main objective was accomplished in grand style – relatively easily for his place in the organization, the bottom.

The leader’s main objective was painstakingly crafted and delivered on.

The leader’s job is to serve.

And to make more (and better) leaders.

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