Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Never direct anger or impatience at your waiter.
Why?
Because they can spit in your food, or worse, and you’ll never know.
Now, what’s the leadership analogy?
At any level in your organization, from CEO to front line leader, if you’re a jerk (even unknowingly) to your people, they will do the equivalent to spitting in your food.
You’ll never know and the joke will be on you and it will manifest itself in your organization’s culture – and you’ll never know why you can’t fix it.
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One of Disney’s most compelling leadership precepts:
Be active and visible
People see you around everyday they start trusting you. Once they trust you, they’ll start telling you what’s going on. Until then, you get handled and fed what they think you want to hear.
To be clear, if you are not active and visible, you know how this stereotype ends:
The only time our leader comes around to our area is when ________.
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While there where four Americans in yesterday’s 2015 World Championships 100 meter final, i was rooting for a Jamaican.
It doesn’t make me unpatriotic.
It makes me human.
Maybe that’s part of our challenge, we worry about how things have been done in the past.
What if sports were more about what’s possible (in this case winning three consecutive world championship titles) than what country we root for?
The thing about Usain Bolt is that he’s a great human being.
It’s easy for me to forget he’s a Jamaican. In fact, where he’s from doesn’t interest me.
His ability to become a category of one is the real story.
It inspires entrepreneurs and startups to believe that there is hope.
Hope is key.
One world.
One color.
One goal.
Peace.
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Leaders, when your direct reports are doing things that you wish they didn’t do, have they learned it from you?
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If you can’t explain it simply, you don’t know it well enough.
To be intimate and comprehensive, only then can you point to the thesis.
Make sure every Guest has the best vacation of their entire life.
Every Guest.
All day.
Every day.
Oh, and about the ad (a real ad from long ago), big money can no longer hide the truth.
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