i love this place

Disney Keynote Speaker Jeff Noel
Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

i love this place. i love this moment.

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Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Work like it matters

Ultrasound room and equipment
Ultrasound room. Done. Waiting on results.

Work like it matters.

Why?

Because in most jobs, it does.

Take yesterday’s X-ray tech (Kelly) and ultrasound tech (Stephanie).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A shoutout to simplicity and mastery

A shoutout to simplicity and mastery.

If you can’t explain things simply, you don’t know it well enough yet. #teach #leadership

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

What criteria is used to validate a “Disney Expert”?

Disney expert, speaker, consultant jeff noel
Disney expert, jungle jeff, intentionally cut off in this photo.

 

What criteria should be used to validate a “Disney Expert”?

Safe to assume Disney experts get that way from being immersed, for a lifetime, in Disney Culture.

So there are Disney trivia experts, Disney pin-trading experts, Disney history experts, Disney food experts, and on and on.

If someone were to write a book entitled:

If Disney Ran Your Life: The Owner’s Manual to Creating Personal Magic

What would make them an absolute expert authority?

Would working there for a lifetime be pretty close?

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From acorn to grand oak

Main Street USA
The beginning of another brand new day

 

Walt Disney’s legacy.

Dreaming. Creating. Inspiring.

In September 1984 the 20-something returned to Florida for good with the sole purpose of carving out a life at Walt Disney World.

Even to the point of building a home behind the Disney’s Magic Kingdom Theme Park.

The dream that was once only a tiny acorn is now a grand oak.

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