Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
The secret of success is consistency of purpose.
Benjamin Disraeli
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
The Show must go on.
One of our (Disney) key world-class organizational principles is separating backstage from onstage.
If people knew how relentlessly hard we must work all day, day after day, people would not believe it.
It’s cool to be a business advisor who can help outsiders bring world-class Disney business principles to their own organizational culture.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
If you really want to change your culture, you have to really want to change your culture.
At Disney, you can never be rude to a Guest.
Never.
You have to be nice 100% of the time.
Essentially, you can never deviate.
There’s never a time when you can not be nice.
Never.
It’s obsessive.
And it differentiates our brand against other world-class service providers.
Fifteen years ago when our Son was 3, the daycare changed their pickup policy and began requiring parents to remain in the car.
Gone was the daily hug we’d do at the day care door.
And, not only did you wait in your car, but you were expected to not get out.
They placed your child in the car seat and off you go.
i asked a Disney institute colleague about a creative solution. By the way, Joel is gay and i asked him for parenting advice.
Why?
He sees things others will never see.
Joel suggested i drive away, find a safe place, pull over, get out, do our hug, get back in the car and drive home.
Yesterday at High School the almost 18-year old and the almost 59-year-old hugged before getting in the car.
They (we) haven’t missed a day since 2005.
Never.
Obsessive?
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
How often should we be excellent? Is it a percentage?
What about that percentage of our customers that get less than our excellent work?
Is that fair to them?
And do they notice the absence right away, or is it easy to fool them?
How do we justify giving some less than our best?
Is it because it’s so hard to set high standards and maintain them 100% of the time?
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
Last night watching the second episode of the 2012 American Idol season, I reminded our Son that Steven Tyler is a true rock star. He asked me what band he’s with, to which I replied, Aerosmith. They headlined the first concert I ever attended (1975). Chapin said, “I remember you telling me that”.
Without thinking, I told him that the measure of true greatness is the ability to do it for a long time. Legendary not on what might have been, but on what they actually did.
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