Tag: Basics

My way is my way

Disney puzzle
This Disney puzzle is framed and adorns the office wall four feet away from my HQ desk chair.

My way is my way.

My way is not for everyone.

And i’d be a fool (and i have been a fool) to think anymore that anyone would embrace the over-focusing i do on things i used to under-focus on or ignore.

Never get bored with the basics.

My way is based on a lifetime discernment on which basics bring the best results with the least amount of effort.

It’s fascinating to reach the proverbial flywheel of lifetime success habits.

And not only fascinating, humbling.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Do the basics brilliantly

Family room at Christmas
Windows and doors get opened on many (WDW) Christmas mornings, including today’s.

Leadership 101:

Do the basics brilliantly.

Be an example, not a warning.

Run your life like a great CEO.

Over-focus on the same things you used to under-focus on or ignore.

Live within your means…do work to make a contribution…let pay sustain you, not drive you.

Invest early and consistently between 20-30 years old.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Basics: Hang out with younger people

father and son candid photo
Children can count for hanging out with younger people, but better if it goes beyond blood relatives.

Basic aging tip…

Hang out with younger people.

Why?

Because aging people generally don’t.

One of the best ways to get younger people to hang out with you is to act, think, move, connect, work, and play like a younger person.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Great Service guidelines

Disneyland entrance
Performance Excellence was not rolled out at Disneyland.

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When giving feedback, be specific, timely, sincere.

dad

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Disney’s Great Service Guidelines:

  1. Make eye contact and smile
  2. Greet and welcome each and every Guest
  3. Seek out Guest contact
  4. Provide immediate service recovery
  5. Display appropriate body language at all times
  6. Preserve the Magical Guest experience
  7. Thank each and every Guest

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History lesson: 

Originally debuted to provide Leaders a coaching and development tool.

Originally called Disney’s Guest Service Guidelines.

Changed Guest to Great because too many backstage Cast thought the guidelines only applied to Guest-facing Cast.

This was one of many new Leadership and Employee tools created after Judson Green flipped upside down the organization pyramid we fondly recall as Performance Excellence.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

High altitude leadership

Swiftcurrent Glacier
Swiftcurrent Glacier view from Swiftcurrent Mountain.

High altitude leadership is the same as low altitude leadership.

  • Vision
  • Involvement
  • Accountability
  • Commitment

Never get bored with the basics.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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