Walt Disney had his moments like every leader does. He wasn’t always happy with the way things were going.
There’s a harsh reality for people who dislike demanding bosses. The demanding boss doesn’t like being demanding. If accountability is clear, then results should follow. When results don’t follow the boss has to do something to ensure the results happen.
That plan b that the boss has to go to is often perceived as demanding.
Now imagine if you delivered exactly what you and the boss agreed on.
There’d be praise instead of pressure.
Tell me again who’s fault that is.
__________
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Clear expectations: always drive the speed limit, never (ever) tailgate, no texting while driving, on time is 10 minutes early – never speed to make up for being late. Clarity. Agreement.
Accountability, Disney-style…
This is about two simple yet overlooked ideas:
Clarity
Agreement
At Disney, the clearer a leader is about what’s expected, the better the end results. Gaining agreement means there’s no misunderstanding. Misunderstanding are rampant, insidious, and cause tremendous damage – to culture, morale, financial results, customer satisfaction, productivity, etc.
Clarity and agreement also includes consequences and repercussions from dishonoring the agreement.
__________
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
We filled the seats (300-400 each time) twice a day for two consecutive days, two to three times a year.
The clearer you are the better your results.
We assume if we cover the stuff in orientation that it will stick.
How’s that working out for you?
We remind the team in our annual company meeting and assume it will help.
How’s that working out.
All day.
Everyday.
All three shifts.
Every employee.
Imagine if you could instantaneously say in priority order, “Here are our top three priorities.”
Can you imagine this?
To get there you need to be…
Driven.
Focused.
Relentless.
Nothing disconnects a willing employee faster (and longer) than holding them accountable for something they didn’t realize was more important than what they thought you meant was most important.
Nothing sabotages world class customer service faster than a disengaged employee who thinks their leader is clueless.
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our career health. To leave this site to read today’s post on my home health website, click here.
