Professionally Speaking – Page 63 – Disney Brand Loyalty Keynote Speaker

Will anyone complain if we make things easier to understand?

Quote about insight — Insight allows you to see things that others may miss (Physician’s x-ray lab wall)

No one will complain if the teacher makes things easier to understand. Not the audience anyway.

But folks that think more is more, folks that are much less prone to refining, and folks that have incredible disparity between what they teach and what they do in real life – they will be the first to complain of an excellent teacher’s methods.

And so it goes.

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If you’d like to go to my LinkedIn profile and endorse ‘simplicity’ that would be swell. It’s right there next to the other two skills listed: determination and humility.

Balancing wonderful dreams and harsh realities

Balancing wonderful dreams and harsh realities is something that suddenly became apparent in 1999. Thus began the initiation (with a full time passion) of destroying that false perception, after observing an unintentional message that transformation is only possible when Magic is involved.

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To make an exceptional contribution don’t go the extra mile

Trick photography? — How is it possible that the duck is swimming backwards and sideways

We are led to believe that to make an exceptional contribution we need to go the extra mile.

Do your little bit of good where you are. It’s those little bits of good put together that overwhelm the world. – Desmond Tutu

The instructor yesterday shared that this is Disney’s secret in their Park and Resort operations. They ask every Cast member to go the extra inch instead of the extra mile.

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PS. The duck is standing on a waterfall ledge in inch-deep water.

The one thing we often overlook even though it’s critical to our success

Steel bridge girders with massive nuts and bolts — Crushing a paper bag is child’s play

The one thing we often overlook even though it’s critical to our success is feedback, especially… when we CRUSH it!

An email the account manager sent to her leadership team announced that their client didn’t think the speaker could top last year’s stellar keynote.

Using all caps and the word crush is ~~fairly~~ significant. Never forget that. If we had a marketing manager, they’d exploit this.

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Starting today you have been promoted to CEO of ME, Inc

Businessman with backpack in Delta first class cabin — He is the CEO of his life (but does he believe it?)

Starting today you have been promoted to CEO of ME, Inc. So think about that for a minute… what if you ran your life like a business?

And what if you thought of your direct reports, peers, and partners as your prized customers?

How will you manage your brand reputation in 2014?

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