This is rarely talked about and therefore rarely addressed

Highland Trail Hike
It was indescribable to make it this far.

 

Highland Trail Hike
Never saw this view until last night.

 

Highland Trail Hike
Never saw this angle before either….and in the back of my mind as we made it across the treacherous portion…i didn’t know if i could make it back.

 

Highland Trail Hike
Wow. i have to make it back. Otherwise, it’s an 11-mile walk to the closest road access.

 

Fear holds leaders back. And it holds leaders back their entire career. Overcoming is the DNA of exceptional leaders. This is rarely talked about and therefore rarely addressed.

And like a summit, it’s a continuous journey.

It literally took 30 years for me to figure this out.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

From the chief of staff to the cleaning staff

jeff noel Disney Keynote Speaker
Executives sitting front and center.

 

jeff noel Disney Keynote Speaker
Never neglect the back rows if you can avoid it. Upper left corner, see the speaker?

 

jeff noel Disney Keynote Speaker
Big rooms are harder to fill (and keep filled) with energy.

 

jeff noel Disney Keynote Speaker
Audience participation up on stage is a great way to create energy in a room.

 

jeff noel Disney Keynote Speaker
Animated body language generates energy.

 

From the Board room to the bathrooms and everywhere in between, the speaker’s methods and messages must resonate universally. When a client is paying a premium for a world-class engagement, it’s best to deliver world-class.

 

__________

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Why would anyone gladly pay a premium

iPhone 7 Plus packaging
Photo Sept 19, 2016 – iPhone 7 Plus just arrived. Original post written July 22, 2016.

 

Why would anyone gladly pay a premium when there are other providers offering a “same category” product or service at a significantly lower price?

Prevailing wisdom suggests more often than not, we get what we pay for.

Go to an Apple Store (or Apple.com) and try to negotiate a lower price for any Apple product. Not gonna happen.

i could go on a long riff about this but won’t (because i actually did riff-on but deleted it shortly after it posted).

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Working with Sports Organizations while at Disney Institute

Madison Square garden Theater sign
2014, taken with my iPhone.

 

Madison Square garden Theater sign
2014, taken with just enough of me to show “i was there’, backstage.

 

Wrote this at the request of an inquisitive, ambitious, driven, creative, and self-driven individual.

Working with Sports Organizations while at Disney Institute, here are a few i remember personally working with, during 15 years of full-time speaking from 1999-2014:

  • Orlando Magic (Amway Arena), Brooklyn Nets (Barclays Center), Miami Heat (American Airlines Arena), Portland Trailblazers (Moda Center)
  • National Football League, NFL Super Bowls 47 (Superdome) & 48 (MetLife Stadium)
  • NACDA: National Association of College Athletic Directors (National Conference in Orlando)
  • USATF: United States of America Track & Field (Indianapolis annual meeting)
  • MLS: Major League Soccer (Owners meeting in Philly, Citizens Bank Park)

Most but not all followed this tier of separate training engagements:

  1. Executive Leadership
  2. Middle & Frontline Leadership
  3. Frontline Employees

Most organizations begin with Customer Service, and Disney Institute has a recipe that focuses on three fundamental components for every employee:

  1. A Service Theme (aka Common Purpose)
  2. Quality Service Standards (a prioritized decision-making matrix)
  3. Behavior Guidelines (tangible, observable, “friendly” behaviors)

Helpful notes:

  • With the exception of USATF and NACDA, all other sports organizations participated in Leadership Excellence training for their executive teams.
  • All NBA teams i worked with also rolled out a second wave of training for every leader in their organization, which also had the Executives attending to demonstrate commitment.
  • A third layer of training completed the initial “Service Excellence” rollout which involved every front line employee, including part-time workers.
  • After the three-tiered rollout, additional assessments where made, driven by the individual organization’s economics and overall vision. The Orlando Magic demonstrated the most ongoing commitment. They also had the best customer service improvements.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Feedback on my speech from two months ago

Email from the Real Estate Company President…yesterday…

On another note, I wanted you to know that we did an anonymous survey of all of our attendees to our Leadership Conference in Orlando. Consistently, your session was ranked highest among the feedback we rec’d. Additionally, you were ranked as the favorite speaker (I was a close 6th…haha). I share this with you to know you are doing something right. Your approach to your audiences and their need for takeaways is working. Keep up the good work my friend.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.