Handling someone looking for some dirt

Disney Executive Consulting
Circa 2005, near the time of the story below.

 

Three days ago, in a blast from the past, a friend offered this email excerpt from nearly a decade ago, from a Disney Institute (DI) engagement i led. While i do not recall the situation, Craig did. The crazy thing though, it sounds legit:

•  •  •  •  •

About 5 or 6 years ago, when you came to Columbus with DI.
I was standing with you, after it was over, at the front of the room, when a guy came up and started rattling off things he had heard about Michael Eisner. I remember it distinctly, because it was a lot of material that was in a 2006 book, Disneywar. (I had recently finished reading it, too.) It was clear he was trying to get validation to some dirt he had in mind.
You handled it flawlessly. I don’t remember specifics. But it was to the effect that Michael had done a lot of good for the company.
I do remember that after that, you told me that you had spent some time with Mr Eisner and that he is a good guy. You told me you’d tell me about it someday. 🙂
I believe you had said you were his specific handler, when he was in town. I couldn’t tell if this was during your Resort Operations days or during your DI days.
Either way, I look forward to hearing about it. Eisner may have had a rocky end with the company. But, he did some incredible things, righted the ship and set the company up with a great base to build on for the 21st century.
OK, done geeking out.
🙂

craig

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Consistency is the hallmark of a reputation.

By the way, what prompted Craig’s email was this post, also from three days ago.

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What is this blog about?

Orlando Based Motivational Speaker
Money

 

Orlando Based Motivational Speaker
Lower right corner.

 

This blog is about money.

Money is what humans get in exchange for their contribution to society.

More is not necessarily better. And be careful what you wish for.

It’s about our career ambitions and courage.

It’s about art, being remarkable, and excelling at the thing that we do that makes the world better.

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Even if we choose not to decide, we still have made a choice

Disney speaker jeff noel logo
One side of double sided business card. The black edges are not part of the card.

 

Feeling like a million bucks comes from making decisions. However, decisions do not guarantee success.

Decisions only guarantee learning.

Learning is worth the investment.

Feeling amazing knowing that the first set of official business cards are on the way.

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Bait and switch?

New balance Running shoes
The product numbers don’t match,

 

Bait and switch?

Another pair of New Balance 1080SB5’s arrived yesterday – a Sunday. Opened the correctly labeled box to confirm accuracy. Inside, however, was a pair of women’s running shoes.

Started to smell hassle factor. What to do?

Clicked the delivery notice email link and in about two minutes, had everything needed to:

  1. Have the replacement shoes arrive in just two days.
  2. Have the return package re-sealed and sitting on the porch for UPS pickup today.

No return sticker was required. Plus, the existing packaging had a subtle yet convenient pre-made sealer for returns. An email containing a one-sheeter with tracking number to go inside the package.

Totally impressed.

It was a nice wow.

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