You made it to 60, now what?

Family Christmas
Life is a blur. Enjoy that. Having Chapin along for 19 years has been icing on the cake. So insanely lucky.

You made it to 60, now what?

Live like you mean it.
Life is not a dress rehearsal.

Read a great book today. A masterpiece in your eyes. Yeah, read that one. Hopefully it’ll only take an hour.

The book is generous, gentle, direct, and compellingly hopeful.

Think deeper, smile more, feel grateful everyday.

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Talking trash at an entirely ​new level

Walt Disney picking up trash
People go nuts when they see a photo like this. Why? Not sure. What stops any of us from picking up trash all the time? Walt’s actions shouldn’t surprise us.

Talking trash at an entirely new level.

Disney trash cans now have “self-notifying” sensors inside signaling when it’s full enough to be emptied.

The road to excellence has no finish line. Never be satisfied that you have “finally arrived”.

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The greatest don’t even think about doing it

Disney Speaker jeff noel question
Great customer service question.

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking.

And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking.

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We take a lot for granted at Disney

We take a lot for granted at Disney. Our attention to details astonishes outsiders. For us though, it’s no big deal.

To consider skimping on details isn’t in our DNA.

Obviously, this cultural habit has evolved, and continues to evolve, over the decades.

So yeah, a neat article about not having mirrors over the Theme Park bathroom sinks seems brilliant to outsiders, we’ve long ago moved past that innovation and on to the next impossible challenge desperately needing a simple, low-cost, scalable solution.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Your actions should not come as a surprise

Walt Disney picking up trash
People go nuts when they see a photo like this. Why? Not sure. What stops any of us from picking up trash all the time? Walt’s actions shouldn’t surprise us.

Your actions should not come as a surprise.

When a CEO “gets caught picking up trash”, a buzz is created.

Why?

Because she’s setting such a great example, right?

Here’s my point (again), why would this ever become newsworthy? Isn’t the CEO always picking up trash? In my world, this should never astonish and inspire people.

Why?

Because everyone should be picking up trash all the time. 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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