The greatest don’t even think about doing it

Disney Speaker jeff noel question
Great customer service question.

In a great customer service culture, exceeding customer expectations is what employees think and do, without thinking.

And in a great employee engagement culture, leaders exceeding employee expectations is what great leaders think and do, without thinking.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.