Who’s in charge of your Magic?
Hint, look at your name tag.
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Category: Disney Brand Loyalty Book
Industry stereotypes are driven by truths and lies
A line from a Jimmy Buffett song…
In my line of work, i seem to see a lot more than most.
As a business advisor, i see leaders and organizations that are unhealthy.
Hundreds of organizations.
Thousands of leaders.
Many are so unhealthy, their corporate culture gets tainted and poisoned to a point of no return.
Like Wells Fargo.
And then a traumatic episode, not excluding Chapter 11 (metaphorical death).
Wells Fargo didn’t “die”.
Maybe they should have based on the egregious acts on such a large scale.
Why didn’t they file Chapter 11?
Because Banking has such a poor reputation that we weren’t appalled enough to go somewhere else?
Why?
Because literally every large bank has committed similar sins.
The people who win in these events are the great speech writers and video editors.
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A huge Customer Service moment
A huge Customer Service moment by two American Airlines employees at Baggage claim.
i asked them (above), “Is this an American Airlines thing or are you the only two who do this?”
They said they are the only ones.
What’s special about what they do is the extra effort they demonstrate by placing every passing piece of luggage handle up so customers may easily grab their bag.
WOW!!!!
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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GRAND equals Guest Requests Are Never Denied
GRAND equals Guest Requests Are Never Denied.
The real trick (Magic) is doing it without throwing money at it.
Outsiders believe that’s how it’s done.
Trust me, there’s no money tree in the backyard.
Creativity, ingenuity, and caring are what we throw at service Recovery.
We have a forest for that.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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Happy 35th Birthday EPCOT Center
Today’s posts are longer than normal, and then there’s this 15-minute video.
Who’s got time?
Note: Life is hard and unfair. The good news is that it is the same (which is actually fair) for everyone.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.