Disney Institute Customer Summit 2018 recap (video)

Disney Institute Customer Summit 2018 recap.

Great opportunity to learn from the best in the world.

If you’re not learning from the best in the world, how far away from best-in-the-world or how close to best-in-the-world are you?

Does it feel right to you?

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Resist the temptation to skip the details no one will notice

Setting the context.

Coming in for a closer look.

A bulletin board.

A message on the board.

That’s John Muir.

Notice the push pins?

The push pins are themed to the forrest setting.

Resist the temptation to skip the details no one will notice.

Why?

Because if you do, everyone else will follow your example.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

We (Disney) are famous for our attention to detail

Attention to detail.

Over-focus on the same things others under-focus on or ignore.

We (Disney) are famous for our attention to detail.

Simply put…

We (Disney) over-focus on the same things others under-focus on or ignore.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

In Fall 1981, two Disney College Program recruiters visited campus

Bear Grass.

In Fall 1981, two Disney College Program recruiters visited West Chester State College (now West Chester University) to interview students for seasonal Cast Member roles for Winter/Spring 1982.

Guess who was one of those students.

As the interview concluded, i invited Judy and Gail to our Sig Ep MASH party that night.

You could dress up as a nurse, an officer, a soldier (say, Klinger), a patient, a local.

Two months later an acceptance letter arrived in a West Chester, Pennsylvania student mailbox.

Rather than pick classes for Spring Semester, i booked a one-way flight to Orlando.

With an Army veteran’s duffle bag and a decent (framed) backback, i found my way to Snow White Campground in Kissimmee, Florida – it was at the end of Seven Dwarfs Lane, behind the KOA.

Karma and serendipity rescued me.

i had no idea where the campground was, nor was i prepared to do anything but ask questions and bum a ride (hitch-hike).

Fortunately, the couple i sat with on the plane were intrigued and helpful enough to offer me a ride.

Once i got my key, found the cabin (with full kitchen), the next priority was a case of cold beer.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Riddle me this

We joked in 2014 about returning to Glacier to have lunch here again.

Almost every successful person begins with two beliefs: the future can be better than the present, and I have the power to make it so. – Vala Afshar

Summarized understanding of challenges and opportunities from our Summer talks:

It’s clear the frontline has great communication with direct leader but there is poor communication perception with senior leadership
Owning the message is an opportunity – if a decision doesn’t make sense, then it’s okay to push back
Lack of trust for absence of being transparent – it’s easier to play it safe
Stop being short-sighted from a cost perspective
People stop asking because the answer will be no
Not looking at everything through the patient’s eyes
In Town Hall we got the eye roll,” Here we go again” on patient experience
How do we work together when we used to compete
Recent significant leadership reorg – one property not prepared, the other it was better
The Whole Care Experience is AHS’s drive for consistency with history, mission, vision, standards
Some Ad Council leaders were promoted and others were demoted (title only)

The above create a significant opportunity to rally around The Whole Care Experience in an inspiring, motivating, and exciting way.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.