Never direct anger or impatience at your waiter

Main Street USA balloons
Yesterday.

 

Never direct anger or impatience at your waiter.

Why?

Because they can spit in your food, or worse, and you’ll never know.

Now, what’s the leadership analogy?

At any level in your organization, from CEO to front line leader, if you’re a jerk (even unknowingly) to your people, they will do the equivalent to spitting in your food.

You’ll never know and the joke will be on you and it will manifest itself in your organization’s culture – and you’ll never know why you can’t fix it.

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No sweat means it’s totally appropriate

Disney, creativity, keynote, speaker
Everyone is at Chef Mickey’s for breakfast.

 

Disney employees and Guests
Where Magic lives…(L-R: me, Kate Shubert and Jeffrey Williford from Disney Institute, and consultant Leslie Mullens from Hawai’i)

 

Do at least one thing a day that scares you.

Was it appropriate to drop in on the group during their relaxed and fun breakfast with the Disney characters?

Walked around the resort taking photos and realized that i had cooled down and stopped sweating.

An invitation came via text. The rest, as they say, is magic history.

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Be unwilling to be comfortable backing off

Apple Store pre-opening staff meeting
Yesterday morning at 9:55am.

 

Disney University Lobby
Yesterday at 2:30pm.

 

Apple has held the Most Admired Company designation eight consecutive years.

There’s one Company that would like to give them a break from the top.

Exceptionally high expectations don’t make a company, or a person, arrogant.

Be unwilling to be comfortable backing off.

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