BLOG – Page 633 – Disney Brand Loyalty Keynote Speaker

Walt Disney December 15, 1966

Original Walt Disney sketch of Walt Disney World.

Walt Disney historical plaque at Disney University — Walt Disney drew this only months before he died.

Walt Disney RIP: Dec 15, 1966.

There has never been another Company that has historically demonstrated a world-class approach to customer service as well as, and for as long as, Disney.

The fact that Walt led Disney for 43 years (since 1923) and has been gone for 49 years is a testament to the foundational principles that Disney continues to maintain and perpetuate.

To outsiders it may seem like a “Mickey Mouse” operation, yet Bob Iger’s vision is to become the world’s most admired company.

When i retired from Disney last year, we were ranked #6 (and climbing).

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Intentionally waited until bedtime to be a leader

High School freshman studying — He spent the entire weekend preparing for finals week.

Intentionally waited until bedtime to tell him, “Your work ethic and focus impressed me this weekend.”

Wanted him to take that feedback to bed with him to ponder his behavior and hopefully begin to understand that there are times when the characteristics he demonstrated this weekend will serve him as an adult.

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Personal leadership involves doing things that are invisible to most

Salvation Army pickup truck — Snapped this photo from our riding lawn mower yesterday morning.

Personal leadership involves doing things that are invisible to most. In the corporate world, donating money, volunteering time, hosting fundraisers, and a list of other common ways to give back, are all marketed very carefully to the public.

Why?

Because it’s a great public relations strategy.

To do it invisibly would be considered a missed opportunity.

Oh well.

Note: The readership here, in the big picture, is so small, it’s the equivalent to it never happening.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

i am not the only expert in the room

Creative facilitation techniques — One of many classroom activities that reduces the “speaker-to-listener” ratio.

i am not the only expert in the room.

But i am the only Disney expert in the room.

Have you had the good fortune to be at a conference where there’s an astonishing ripple-effect buzz from one of the presentations?

What allows that to happen?

My job is to keep the audience – no matter the size or demographic – so engaged, they never have a chance to be bored, distracted, or disengaged.

My job is to have everyone walking out of the room .thinking . differently than they did when they entered.

May i be so bold as to say that expertise goes beyond content? Expertise in this arena is rare – the expertise to involve all the other experts in the room.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

The client said, “You should tell that to everyone.”

Winter Garden Theater at dusk — Spent three days here this week doing work that matters.

The client said, “You should tell that to everyone.”

It seemed important, but i didn’t think the audience would care. The client did. That had me rethink my opening remarks.

“i’m going to share with you 30 years of Disney experience. i could speak for 30 straight days about Disney content and not talk about the same thing twice. Today i’m going to share the most important essence in just two and a half hours.”

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.