The clearer you are the better your results

Disney Patient Satisfaction Keynote Speakers
We filled the seats (300-400 each time) twice a day for two consecutive days, two to three times a year.

 

The clearer you are the better your results.

We assume if we cover the stuff in orientation that it will stick.

How’s that working out for you?

We remind the team in our annual company meeting and assume it will help.

How’s that working out.

All day.

Everyday.

All three shifts.

Every employee.

Imagine if you could instantaneously say in priority order, “Here are our top three priorities.”

Can you imagine this?

To get there you need to be…

Driven.

Focused.

Relentless.

Nothing disconnects a willing employee faster (and longer) than holding them accountable for something they didn’t realize was more important than what they thought you meant was most important.

Nothing sabotages world class customer service faster than a disengaged employee who thinks their leader is clueless.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Great Disney leaders are visionary

Disney Leadership conference speakers
Visionary leaders see the same things everyone else sees, but they intuitively see it differently.

 

Great Disney leaders are visionary.

They obsess about communicating a clear, concise, and compelling vision.

A picture of the future that’s better than now, much better.

For many, what the visionary leader sees clearly, others insist on it being an impossibility.

Driven.

Determined.

Inspiring.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Seeing what no one else sees and seeing more of it

Nassau, Bahamas port
There are countless distractions in a Cruise ship port, all of them intended to get you to impulse buy.

 

Bicycle at Nassau port
Walking past a bicycle like thousands do every day.

 

Bicycle at Nassau port
Walking past what everyone walks past but seeing something no one else sees.

 

Bicycle at Nassau port
And not only seeing what no one else sees, but seeing more of it than no one else sees.

 

Yesterday when we hid Janice’s birthday cake in the Senior Living Facility communal kitchen and my first thought was, “Look at all this table space. This would be a perfect place to lay out all seven story boards and get started.”

Disney really honed my thinking. i wasn’t thinking about the storyboards, but in seeing the large table space, i immediately remembered the opportunity and possibility.

Can’t turn it off.

It’s a blessing and a curse.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Six days away from launching the next big thing

Disney Institute team 2009 in Chicago
Deeply indebted to my colleagues at Disney Institute. Here are some of them in 2009, in Chicago.

 

Six days away from launching the next big thing.

Back in the day, the thought of writing a single Disney book felt overwhelming.

But with…

Growth.

Confidence.

Purpose.

Now, the goal is seven Disney books.

Wait until you hear the timeline for this impossible goal.

Pretty scary.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Epiphany pedigree?

PodCast screen shot
The host took 16 minutes before finally introducing his Guest, Jody Maberry. Why?

 

Epiphany pedigree?

When asked a question, the other person is telling me what’s important to them. i take this very seriously and have great skill in immediately sorting to the best answer from a lifetime at Disney.

When i’m asked to “share some Disney knowledge” i have no idea where to go with that.

Focus is key.

Invite me to be on your show, but only if you have important questions.

Speaking with Jody Maberry yesterday, this hit me. Thank you Jody.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.