Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.
Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.
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