Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.
Corporate culture is a common way to describe what i call Organizational Vibrancy.
However, there is a caveat with Organizational Vibrancy.
The cultural bar is exponentially raised…
A good or very good corporate culture is not good enough to level up to Organizational Vibrancy.
Vibrancy is when every organizational bar is raised to the highest level.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
Next is the Disney Compass:
Needs, Wants, Stereotypes, and Emotions.
Next is our Common Purpose:
We create happiness by providing the finest in entertainment for people of all ages everywhere.
Next are our Quality Standards:
Safety, Courtesy, Show, Efficiency.
Bonus: There’s also our Integration Matrix that meshes our Quality Standards with our three Delivery Systems. Our delivery systems used to be called Cast, Setting, Process. Guests got confused so i renamed them: People, Place, Process. It’s still used today.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Every leader is telling a story about what she or he values.
We judge our story on our intentions, others judge our story on our behaviors.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Leadership’s number one priority is simple.
Profoundly simple. Simply profound.
Vision.
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This website is about our WORK. To ponder today’s post about our HOME, click here.