What i learned from Disney about…

What i learned from Disney about…

  1. leaders
  2. employees
  3. customers
  4. reputation
  5. improvement
  6. chain of excellence
  7. balance

Seven topics.

Seven books.

Disney books, all of them.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

What Disney taught me about balance

What Disney taught me about balance…

Disney engrained in me the five keys to world-class organizational vibrancy.

  1. Leadership Excellence
  2. Employee Engagement
  3. Customer Service
  4. Brand Loyalty
  5. Creativity and Innovation

It’s simple:

Leaders set the internal employee service culture, if employees are happy they stay and if they stay they good at what they do.

Employees who are happy and good at what they do create good external service quality which generates customer satisfaction.

Customer  satisfaction is dangerous though because it does’t lead to customer loyalty.

The perception of superior value leads to customer loyalty. Doing more than the customer expects (at every touchpoint with your human resources, physical resources, and processes) creates the consistent perception of superior value.

Customer loyalty leads to revenue growth and profit, which leads to stakeholder value.

Stakeholder value (including non-profits) is the reason businesses are in business.

Profoundly simple.

Ridiculously elusive in spite of the baked in common sense.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Disney leadership definitions

At Disney, the word leader is attached to every salaried Cast Member. It was like that when i started at The World Famous Jungle Cruise in 1982. It’s still like that today, 18 months since i retired.

There are leaders with direct reports and leaders as individual contributors. i was both during my 30-year tenure.

Leaders with direct reports definition: You’re the person in charge, you don’t do any of the work, but you’re responsible for the outcome.

Leader’s without direct reports: You are a salaried professional in a peer group of other salaried individual contributors, all reporting to a higher level leader (but not always the same higher level leader).

There is no limit to the amount of hours a salaried leader can work in one week. The weekly pay however, remains set whether you work 50 or 80 hours.

Front line Cast Members are fundamentally distinguished from salaried leaders by their hourly rate of pay – for each and every hour worked.

Make no mistake about the hierarchy though, everyone at Disney – every single Cast Member – is a leader.

How?

Why?

Because every adult is a leader.

Every able bodied adult is the CEO of You, Inc.

Think about it.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

What if you could hand pick your clients?

What if you could hand pick your clients?

The key to loving what you do revolves around the notion that you can hand pick clients that are committed to making other’s lives better.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Calling an audible, because i deserve to

Calling an audible, because i deserve to.

For eight years i have practiced this belief:

Don’t tell others what you’re going to do, only tell them what you’ve already done.

Most of my life i did the opposite and time after time it produced disappointment.

When i started my own business in 2009 i decided to do a 180 and keep things quiet until they were done.

Inspired by yesterday’ meeting, i’m going to do another 180.

Stay tuned.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.