Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
In search of excellence was published in 1982 by management guru Tom Peters. His book was a world-sensation and a video documentary was produced to support the book’s claims.
It was the book, and especially the 13-minute video segment (above) on Walt Disney World, that gave birth to Disney Institute.
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This email followed 12 minutes later…
We spoke Friday. Video recording IS a deal-breaker.
To be gracious and not walk out, i suggested (simply to behave admirably to the point of doing something i would never volunteer to do, unless it was with Jody Maberry) an audio only podcast…an intimate, attendee-only viewing experience.
The event owner was unwilling to do an audio-only podcast “live” for his event attendees. This was my idea as a way for him to not have me cancel. It’s worth noting that i would have never volunteered to do an event podcast with anyone but my Podcast Host Jody Maberry. So the fact that i offered was a huge “give” on my part – doing something i would never have agreed to do. It was lost on him.
He got angry and said he wasn’t going to do it but that he’d think about it over the weekend, but he was clear there was little chance he’d change his mind.
Then…
Monday’s morning emails, oh my.
Remember now, i was willing (as an unnecessary compromise on my part) to do an audio podcast “live” in front of the audience, but no video recording. His response after the weekend….
Imagine after these emails and several phone conversations that he’s still insisting on video recording.
After another great Monday morning two-hour workout, i composed this one below and had a business colleague review for coherency. Then sent it to the event owner.
Believe it or not, the event planner and i spoke again Monday night after theses emails, as i really hoped he’d say, “We won’t do any recording of any kind for you.”
He didn’t say that.
Not even a hint of it.
And on that call the manipulation (for the third time) had me reverse my stance (unbelievable in hindsight) – i was literally desperate to help him out.
Sparing the details (because there are too many, and i’m growing weary in recounting this story) of this phone call’s battle to get him to let go of recording and be grateful he’d get to have my only-second-ever free keynote speech. Bottom line: In true Disney fashion, i unwillingly (he’s really good) fell to manipulation and promises of stuff that he assured me would be innocent but that i would never agree to, ever.
i hung up feeling that nothing had been accomplished for my no-recording lifetime mantra. But did feel like the event owner was satisfied. Foolishly, this seemed like progress.
Another night of decent rest and morning think time and i came to a realization, a blinding flash of the obvious if you will. The story concludes at the Next Blog…
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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Shudder to think.
What if TED thinks i moved off the red dot too much?
It could happen.
i was off the red dot significantly compared to all the TED Talks i’ve watched.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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Disney Engraving Cast Member Name Tags…400 per day, 100k a year.
If you look closely in the video, there are clips from a Disney Traditions class. In reality, a traditional and very special presentation makes the reciepient feel Magical (hinting to you that what you see in the video isn’t exactly how it happens…it’s much better).
Guessing this clip was modified to keep the “secret’ a secret.
Ask me and i’ll tell you the secret face to face, and then ask you to pinky-swear to keep it a secret.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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3 Announcements yesterday
Will short (60-seconds or less) videos become a thing? Time will tell.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.