Questions – Page 2 – Disney Brand Loyalty Keynote Speaker

Mindset Q&A

inspirational cards in store — Gently shake *your* world.

Couple years ago Mike Simmons interviewed me for his Podcast. It was a few months into the 2019 reality Covid wasn’t going away. Here’s the summary:

What is mindset? Our habitual attitude.
What are common mistakes we make about mindset? Not being intentional about our sources/influences. Not being present nor motivated enough to improve.
Why do we make these mistakes? Entertained, distracted and medicated. Herd mentality – if everyone is this way, it must be ok.
How can we avoid these mistakes? Establish a clear, concise, and compelling goal that can only be achieved by dramatically raising your standards. A goal so compelling it trumps “Why am i doing all this hard work?” Because your attitude is worth defending.
How does mindset change, in the context of remote work from home? It doesn’t. Period. Of course there’s change, but change is nothing new – it’s the constant fabric of life.
How does this change in Team context? Remote work highlights a focus requiring you to teach, not just through your example, but through intentional efforts to teach using VIP model – Very Individual Person model. Go the extra inch with your team(s), boss, peers.
How does this change in Customer context? Now is not the time to start fawning and communicating like crazy with your customers. The time to do that was everyday before Covid-19.
How does this change in Self context? Nothing changes, except this…you automatically gave yourself a grade for how prepared you are right now. You should be getting an A. If Disney Ran Your Life, operating below excellent levels would not be acceptable.
Resources: Podcast, TED Talk, MLC book, LinkedIn. Twitter.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Work like Michelangelo painted

awards display wall — Going the extra mile is a flawed concept. So are employee of the month boards.

Sent the idea below to a client. It’s cool for clients to see that of all the Disney Customer Service keynote speakers, there’s only one in the world that lives less than one mile from Walt Disney World. There’s also only one speaker in the world that shares – with their spouse – 66 years of Frontline Cast & Frontline Leadership experience, Theme Park and Resort Hotel Operations experience, Disney University Cast Member training experience, Disney Institute speaking and consulting expertise, and Disney Global Human Resources Executive expertise (in Casting, Employee Relations, Labor Relations, and Compliance), not to mention countless special, continuous improvement initiative assignments.