Best selling author of The Customer Rules, Lee Cockerell

Lee Cockerell
the last thing an author wants from you is to remain quiet about their book

 

Heading out in a few minutes to the local watering hole (Dr Phillips Starbucks) to meet with Lee and get the galley proof for his forthcoming book, The Customer Rules: The 39 Essential Rules for delivering Sensational Service. Preorder on Amazon.

Like I said in yesterday’s post, can you measure how far you’ve come? On multiple levels.

Next Blog

Note: This was written 100 days ago, in real time. It posts to the world today, because I’m weird. Weird is the new cool. Or some such nonsense.

Has the Dalai Lama read Lee Cockerell’s “Creating Magic” leadership book?

Magic Kingdom
Main Street USA in Disney's Magic Kingdom

Has the Dalai Lama read Lee Cockerell’s “Creating Magic” leadership book?

Doesn’t matter, does it? What matters is do you read leadership books? Perhaps the best one ever written (besides the Bible), is Lee Cockerell’s “Creating Magic: Ten Common Sense Leadership Strategies From A Life At Disney”.

Next Blog

PS. Books are free at a library , or you can borrow them, or skip a few vending machine visits and buy one on Amazon. Or is there some excuse reserved exclusively for you?

I swear this happened seconds after writing yesterday’s post

I swear this happened seconds after writing yesterday’s post. Good friend, and Executive Vice President (Retired & Inspired) Walt Disney World Resort, Lee Cockerell, sent this video with a special note. I wanted to offer the video to you. The note remains private. 🙂

Guy Kawasaki’s video message about Enchantment is 45 minutes long, I have no expectation or illusion you’ll watch it. The real message today is that I was just cautiously writing about working for Disney and shazam, a nice note and and video from Lee.

Serendipity?

Next Blog

Being Brave Means Asking For Help

Words to live by.

Being brave means asking for help. When we’re younger, we do this constantly, because we don’t know much. When we’re older, we do it sparingly because we know a ton. Plus, we don’t want to look stupid. But we rarely reach a point where we know enough to no longer need to ask. This post by Lee Cockerell illustrates the basics brilliantly.

Next Blog