Professionally Speaking – Page 4 – Disney Brand Loyalty Keynote Speaker

Brand loyalty resource

To whom are you loyal?

Why?

For how long?

Could you use a world-class Disney Brand Loyalty resource this year?

Why did i ask you the first three questions?

Because if you understand what someone is doing to make that emotional connection with you, there’s a 100% chance your company cannot figure out how to scale that same feeling for all your customers (and employees).

Ps. Employees are customers too.

Pss. Do you know how to ‘process map’ your customer (and employee) experience?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Professionally curious

big horn sheep in trees closeup — Closer than i want to be. Sometimes it happens.

Professionally curious?

Heck yeah.

More so than the last time (maybe 2009) i can remember being this curious and motivated.

By the way, January 1, 2009 on paper, but mid-2008 officially in my heart and soul.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What do you do?

There’s a place of discomfort we all need to go to.

We want deep down to go there.

We need someone encouraging to take us there.

This is what i do…

Lean into discomfort.

.think .differently

Have fun.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Don’t drop the ball

5-second video: Someone dropped the ‘ball’. Probably an adult because i didn’t hear anyone crying.

Wisdom comes from experience.

Experience comes from making mistakes.

Grateful to know this.

Grateful to embrace this.

Grateful to chase this.

Note: Found and told a Cast Member. Went back to the slip hazard until the Cast Member returned with a wet cloth and cleaned up the slip hazard in one fowl swoop. It was impressive. Definitely not his first rodeo.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

i’m going to Walt Disney World, work

The receipt is SOP (standard operating procedure) for me. This is 930am this morning at the airport.

Funny receipt signature — Perfect example of the extra inch. This is 950pm (last night) at the Hilton. Ps. One glass for me, one for Richard (one of the event’s Master of Ceremonies).

Atlanta airport sign — Got here on schedule. Nice.

Last night i accentuated the extra inch for employees.

Why?

Hundreds (all) of the company’s top leaders sat in the room i was in.

The client’s executive assistant spent two-plus years as a WDW Cast Member.

Ps. What’s not to admire about Disney.

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This website is about our WORK. To ponder today’s post about our HOME, click here.