Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
(photo: Yesterday’s Twitter profile… social media is the new art canvas.)
Teaching people to love themselves.
Teaching leaders to love their employees.
Teaching employees to love their customers.
Teaching customers to love the world.
Teaching the world to never get bored with the basics.
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(photo: Walt Disney seemed to have a midas touch. Truth is, his creativity was honed from a simple business reality – survival of the fittest.)
The main illusion stopping people from chasing their dreams like they mean it?
Waiting until they are ready.
Being ready is an illusion.
It never happens.
You can prepare, but you can never be truly ready.
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Note: One small example of how Disneyland was a successful failure. Even though he prepared, he realized only after the fact that he hadn’t purchased enough land. He severely underestimated the size of his dreams.
(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)
The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.
Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.
Making an official declaration of change out of desperation or exasperation never works.
Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.
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(photo: MBA = managing business administration… it gets real when it’s yours, not someone else’s.)
First rule of negotiation.
Be able and willing to walk away from every opportunity.
Not being able to walk away cripples your soul.
Pretty sure this ain’t emphasized in business school enough to be the first rule of negotiation. It’s covered, but not emphatically driven home.
It gets real when your MBA is your business administration, not a piece of paper and resume booster.
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(photo: Last night at dinner, improvised to make a non-Disney diner smile.)
Is personal culture what we think and do, without thinking?
Crazy how something so simple creates so many smiles.
Sixteen days away from seeing Mickey Mouse from the other side.
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