It’s a Small World after all

Video interview session. Two questions, two 30-second answers.

It’s a Small World after all.

My job in four hours is to be a catalyst for organizational creativity vibrancy.

Can’t wait.

Super excited for how the presentation came together differently than previously planned.

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Thank goodness for goodness

Madrid post office is two blocks from hotel.
Just getting started last night.
Last night, an hour bike ride.
Madrid park last night.

Thank goodness for goodness.

While i couldn’t get the Mobike app to work, i was able to easily unlock the bike and ride. Fully expecting to pay $1.11 per 20-minute time blocks, the app wouldn’t let me.

Grateful the bike unlocked somehow. Otherwise, the evening would have been different – still filled with goodness, but different.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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The mission is clear

This is tomorrow’s venue, Circo Price Madrid.

The mission is clear.

Exceed expectations at every customer touch point.

Aim for perfection, settle for excellence.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Making a list and checking it twice…

Making a list and checking it twice…

No, not “Santa Clause is Coming to Town”…

Making a list of the most impactful Disney creative risks we took – during my 32-year span – to address our Cast, Guest, and Shareholder dissatisfiers.

And by systematically alleviating and eliminating dissatisfiers, we methodically enhanced our Cast, Guest, and Shareholder key loyalty drivers.

Son, improving one thing often improves others.

Same is true for neglecting one thing – others get neglected.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Expect the unexpected

Disney Conference Speakers
Whew, time to roll up the sleeves.

Expect the unexpected.

Last June i planned to kick off Summer 2019 and arrive in Glacier National Park yesterday, June 1.

The Madrid Disney Creativity Keynote speech was a recent opportunity; it provides Thinking Heads HQ and me a chance to meet in person.

Son, plan your future intentionally. Plan to be flexible too.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.