Brand Loyalty – Page 10 – Disney Brand Loyalty Keynote Speaker

How quickly can we get to, and articulate concisely, what we really say we value

The most admired company in the world, for the 7th straight year

How quickly can we get to, and articulate concisely, what we really say we value?

Anything less than instantaneously is an opportunity for improvement.

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One healthy option is to get to do more than you have to do.

Tough enough having a job full of responsibilities and deliverables.

To add on the notion that we have to do more than we get to do must be a tipping point.

Praying you get to do at least 51% and have to do 49% (or less).

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For some, both.

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We have a reputation with every person we know

None of us ever builds a reputation on what we’re gonna do.

Ever.

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Figuring the worst is a natural first reaction. Some of us stop there. Human nature. Socially acceptable.

Yet others (a rare minority) immediately search for the very best outcome and realize it could be even better than it is possible to imagine.

Immediately called Apple Care and scheduled the first available Genius Bar appointment to have the glass cover replaced ($79 under warranty).

Apple Store at Mall of Millenia was out of covers, therefor rendering an immediate repair impossible.

So they simply replaced the entire phone, no questions, no hesitation.

Apple has never (ever) disappointed. Ever.

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