Everything a Customer Service architecture is built for revolves around a simple and profound outcome – creating an emotional connection with every customer interaction.
Sounds impossible.
Right?
Bad news, it’s not impossible.
That’s why so few organizations are world famous for customer service.
And just as important is treating employees as customers – because they are.
To move from where you are now to world-class will require you to change everything.
To better understand how legitimate this concept is, imagine a personal example: moving from being inactive and merely surviving to becoming active and vibrant; literally a pillar of health and wellness.
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