quote – Page 87 – Disney Brand Loyalty Keynote Speaker

How important is your contribution?

Ever heard of the concept of purpose versus task?

How important is your contribution?

Are you trained to meet customer expectations?

Or are you trained to exceed them?

Doing your task (your job) well is designed to meet expectations.

Doing more than your task (more than your job) is designed to exceed expectations.

A remarkably small tweak in the culture that has magnified Disney as the world’s greatest customer service organization.

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How long will it take for good change to happen?

Inevitably, much longer than you expect.

Persist.

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Lead like you mean it.

At work.

At home.

Every day.

All day.

You are the CEO of You, Inc.

As owner, you don’t get the luxury of thinking, “That’s someone else’s job.”

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Leadership 101.

Have convictions.

Be open to new perspectives.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.