Tag: poor

Rushed and hallucinogenic

leg extension at gym
Been consistently going to the gym since 2000. Physical vibrancy is gained over years, not weeks nor months. You know this and it’s the reason you are doing well right now.

It’s challenging to focus on opportunity right now because it is something you hadn’t thought of before.

With Covid-19 panic, critical and creative thinking is currently rushed and hallucinogenic.

Now is not the time to begin executing a new master plan to save your livelihood. Just like a medical wake up call is not the time to sign up for a marathon, assuming that the unhealthy person is not a runner and probably never was, now is not the time to think you can do the right work and handle a massive “reinvention” workload.

Summary: If you didn’t have it in you before, you aren’t going to flip a switch and have it now. And if you have it now, it’s because you’ve been doing the long, slow grind of a lifetime of personal and professional development. Congrats.

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Do the basics brilliantly

dental appointment card
Yesterday, Nov 1, 2016.

 

What are we if not the sum total of our days?

The dental practice employee came to the lobby, called my name (i was the only one there) and then escorted me to the exam room.

He began by telling me the “one-year process” would conclude in six weeks – a net of only 20 weeks, not 52.

i asked a few clarifying questions, for understanding, and he couldn’t answer them convincingly. So i rephrased them.

Still no luck.

Finally, i asked his name (Jordan) and shook his hand. i had been sitting for awhile in the exam chair, with the dental bib around my neck.

We had never met before, he was offering dramatically different news than the Doctor-prescribed protocol, he couldn’t answer the questions, and i had no idea his name or his role at the practice.

i was there simply (and routinely) to get three more sets of Invisalign braces (a six-week supply: trays 8, 9 & 10).

Excellence doesn’t end with the basics, but it certainly starts there. Introduce yourself to every patient. And every patient you meet for the first time, initiate a warm and friendly welcome, introduce yourself, and explain your role.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Poor customer service is rare these days

Hotel ironing board with inspiring thoughts
The ironing board was a delightful “wow” moment.

 

Do we have the courage to act on limited knowledge and insufficient evidence?

That’s what speaking up against status quo requires. That, or ignorance.

Twice yesterday i was quietly stunned by two incredibly weird customer service experiences.

The Dollar Rent A Car representative at Chicago Midway told me i needed to fill up the gas tank within 10 miles of the airport and if i didn’t have a receipt as proof, i would be charged $10/gallon.

The Best Western Valparaiso front desk clerk asked for my credit card for incidentals. When i shared that i would not be making any charges, he revealed that it was really to cover themselves against any damages the guest might create.

It would seem both of them lied.

That is so weird to think that some companies have a culture encouraging this allowing this to happen.

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What if most think leadership is just paying lip service?

Kindle book excerpt from Spotting the Sacred

 

(photo: Excerpt from Spotting the Sacred, a forgotten Kindle download from long ago… began reading on flight yesterday)

When we hold on to cultural norms, what are we really holding on to?

Tradition? Values?

Comfort? Consistency?

A recent blog post from a famous company suggests we be bold.

Bold can get you in trouble.

It can also change things.

Everything.

And bold can become a competitive advantage.

For example, bold can be retiring early and launching something the world needs but has given up on.

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